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Returns Policy

Returns Policy

At Philip Kingsley, customer satisfaction is very important to us. For this reason, we will happily issue an exchange or refund to the original credit card for any unopened merchandise bought on if it is returned within 28 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition.

Customers will be responsible for the cost of shipping returns. Upon the receipt of the return a credit will be issued to the credit card used to make the original purchase, within one billing cycle. Any gifts or samples received with your original order should not be returned and enjoyed with our compliments and appreciation.

Returns Address
Westway Warehouse

Unit 1

Rectors Lane




PLEASE NOTE: A member of the Philip Kingsley Customer Service Team will respond to your enquiries within 48 hours.

90-Day Money Back Guarantee

We want you to be satisfied with your purchase, and stand by the quality of our products. If you are unhappy with your purchase and wish to claim a refund you will need to do so within 90 days of placing your order on to be eligible for this money back guarantee. To arrange your return, simply call our Customer Service team on +44 (0)207 237 7100 within 90 days from the order date explaining your reason for returning the product and they will arrange a return form for you. Any product returned to Philip Kingsley that has not been arranged through Philip Kingsley will be considered an unauthorised return and will not qualify for a refund. Philip Kingsley reserves the right to reject any return requests if we believe there to have been an abuse of the promotion. Money will be refunded back into your account within 14 working days of receipt of returned product. We will normally refund you using the same payment method that you used to purchase the products. Product must be returned in clean condition, in its original packaging. Original delivery charge will not be refunded. No replacements or exchanges available. Only available at Philip Kingsley reserves the right to end this promotion at any time. Our Money Back Guarantee does not apply to our Clinic orders or to our PK Lab Subscription service.